Best Medical Alert System Features
After hours of online research, our team agrees that the top three features for this Bay Alarm Medical review are:
- Long range of 1,000 feet for the help pendant
- Free monitoring for spouses in the same household
- In-car medical alert monitoring system
Bay Alarm Medical specializes in providing medical alert systems across the U.S. As there are a variety of systems available within their lineup, let’s look at each one next.
Bay Alarm Medical Review Products: What are the Choices?
Select one of the following packages, depending on which one is the best fit for your lifestyle and needs:
- In The Home – Choose from a traditional home landline a cellular network connection. The system includes a base station unit and a waterproof help button with two-way speaker and microphone.
- On The Go – Features a waterproof mobile help button with AT&T 4G LTE cellular for coverage while out of the home. The wearable push-button features GPS technology and two-way communication.
- In The Car – Designed specifically for the car, this medical alert system has an emergency button and transmits GPS info. It has automatic crash detection too if that unfortunate scenario happens.
- Bundle & Save – Combine services for coverage inside the home, in the car, and while out and about.
Automatic fall detection and accessories are also available options, as discussed later in this review.
Is It the Best Medical Alert System for Support?
If you use their cellular-based systems, Bay Alert Medical handles the cellular setup, so you don’t need to worry about getting a cell phone or creating an account. While the cellular connection is within the device, you do need to ensure you have AT&T coverage in your neighborhood. Bay Alert Medical can help you with this part at the time of signup.
As for response times, the support is fast, as many user reviews confirm online. The website states that it typically takes 45 seconds or less to receive a live response from when you press the help button. That is impressively quick, which is great in an emergency.
Also, important to point out in this Bay Alert Medical review is that the On The Go package features 4G LTE connectivity from AT&T, rather than a dated 3G network.
Getting 4G LTE means you have access to the fastest connection speed, and there is wide coverage too. Plus, this advanced network provides better location tracking. As earlier mentioned too, the help button is waterproof, so it designed to withstand the rain or to take a shower.
Automatic fall detection is also available with the monitoring systems. This feature enables users to receive help when they are unable to push the help button.
Having this feature is handy in case you fall and need help but cannot manually ask for it through the wearable speaker. The integrated GPS technology will determine your location and send that information to the monitoring center, where help will be dispatched to you.
As for the quality of the help you can expect to receive in the case of an emergency, Bay Alarm Medical provides U.S.-based monitoring from two state-of-the-art facilities. One is located in Ogden, Utah, while the other one is in Rexburg, Idaho.
The two 24/7 emergency call centers are CSAA Five Diamond Certified and undergo certification yearly. This Five Diamond designation is only given to a monitoring system when it meets excellence in the highest customer service, ongoing job-related education, inspections, raising industry standards, and reducing false dispatches.
Plus, if you require technical support or need customer service, you will get the devoted attention of staff at the California headquarters. We appreciate that theses service inquiries are separate from the call centers so that the person who needs help gets a quick response.
Does Bay Alarm Medical sound like a good fit for you? Check the price of the plan that suite your needs
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Bay Alarm Medical Review: Is It Easy of Use?
The help button is designed to be worn as a pendant on a necklace or wristband. Reviewers say that it is comfortable to wear and lightweight so not burden or obtrusive.
Plus, the help button is waterproof so you can wear it all the time, even in the bath or shower. That is an important feature given that falls are likely to happen in the bathroom for seniors; they can wear it without worry that the water will damage it.
It is easy to use too by pressing the button. The push-button design combines with a loud, clear speaker to provide a simple system for seniors, even if you’re not technically savvy.
The microphone is very sensitive so that the person listening to the user can hear them well and assist them. There is even support for 170 different languages, including Spanish, Mandarin, and Russian so that as many people as possible living in the U.S. can use the systems.
A great feature we also like about the system is that it can be used to answer a phone call. That ability prevents the individual from rushing to the phone, which can cause them to slip and fall.
If you do take off your wearable button, the in-home system comes with wall buttons so that you feel protected at home, such as in the bathroom and bedroom. These buttons stick to the wall using double-sided tape.
As for signup and installation, many online reviews express satisfaction in the simplicity of both processes. Easily compare pricing online using the website and order online or call the company to ask questions about which one is the best medical alert system for you and the current rate plans.
Installation of the systems is designed to be easy for the user to do themselves at home. Simply plug in the base station to a power supply and a phone line. The in-home landline system comes with a base unit, four wall buttons, and a personal help button.
As for installing the mobile system, there is no phone line connection to setup. Most reviewers say that they have no issues with setup.
Pros and Any Drawbacks: Evaluating the Best Medical Alarm System
While researching for this Bay Alarm Medical review, we were pleased to learn of the long range. The in-home system has lengthy coverage of up to 1,000 feet, with up to 800 feet away if outdoors.
This distance typically covers a home’s interior and yard (front and back), and it is dependent on where is the location the base unit in the house. Of course, always check with the company and test the device to ensure it covers you in all areas you need it to in case of an emergency.
Unfortunately, technical support is not available around the clock from the company. However, basic support and emergency monitoring are always available 24/7.
We also like that Bay Alarm Medical pays attention to the look of the help buttons so that users feel more comfortable with having them and are not embarrassed to use them. For the On The Go system, for example, it comes in black or white. There are also Bella Charms accessories for the systems, which help the pendant look more stylish.
As for pricing, Bay Alarm Medical’s systems are slightly higher than some others. However, they include a lifetime warranty on the help button, which is terrific.
The wearable help button has a typical lifespan of 5 years without a recharge. When the battery is low, it will send an alert to the monitoring station, and a new one will ship to you.
Also, this is one of the best medical alert systems for having a 30-day risk free trial. If you decide that the system is not for you, then you can return it.
However, you will have to pay for shipping, whereas most companies offer free shipping of the systems. On the plus side, the equipment itself is free, and there is no long-term contract.
Your spouse gets a complimentary system too if they want it, provided they live in the same household. Simply buy a second button, and Bay Alarm Medical offers free monitoring for it so that you both have protection.
Tip: Not sure which Bay Alarm Medical product to chose? See the comparison of their best products
Bay Alarm Medical Review: How Is It Different?
While some of the best on-the-go medical alert systems are designed specifically for seniors, Bay Alarm Medical markets their mobile systems for anyone who wants the assurance of help while away from home. As they explain on their website, a child walking home after school could benefit from having one, as can teenagers whose parents want to know are safe 24/7. For the elderly, being able to have a mobile system means seniors can continue to be independent and active in retirement.
Another unique accessory is the Caregiver Tracking App. It provides very accurate device location tracking to a caregiver so that they can see where their loved one is now, has been, and if their battery levels are low. This app comes with Preferred and Premium packages.
Lastly, the in-car medical alert system is something that is not available from every company. It provides peace of mind to families who worry about the safety of their loved ones on the road. If a crash occurs, an alert is automatically sent because the GPS data detects the crash so that help can be sent immediately.
The in-car system works in any vehicle and is available 24/7. Great features include a mobile app and web dashboard, real-time vehicle monitoring, trip history, and location-based boundary alerts.
Best Medical Alert System Conclusions
After doing significant research for this Bay Alarm Medical review, our team feels there are numerous benefits of their systems. While it is a bit higher price than other systems, the wearable pendant has a long radius and features a quick response time, which we feel makes it a great value.
The systems for in-home, on-the-go, and in-car offer protection in a range of environments for seniors or anyone else who wants 24/7 monitoring from reliable emergency response centers. The U.S.-based monitoring, easy installation, and quality support all are additional reasons why Bay Alarm Medical is on our top 10 list.